Frequently Asked Questions (FAQs)

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1. What is the shipping time for my order?

All physical items are made to order and typically ship within 5-10 business days. Shipping times vary based on your location and the selected shipping method. You will receive a tracking number once your order is shipped.

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2. How do I track my order?

Once your order has been shipped, you will receive an email with a tracking link. If you haven't received tracking information within the expected processing time, please check your spam folder or contact us at support@marchingvlogs.com.

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3. Can I cancel or change my order after placing it?

Orders go into production quickly, so we cannot guarantee cancellations or changes. If you need to make an adjustment, contact us within 24 hours of placing your order, and we will do our best to assist you.

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4. What if my item arrives damaged or incorrect?

If your order arrives damaged, defective, or incorrect, please reach out within 7 days of delivery with:

• A clear photo of the issue

• Your order number

• A brief description of the problem

We will review the case and offer a replacement or refund as needed.

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5. Do you accept returns or exchanges?

Since all products are custom-made on demand, we do not accept returns or exchanges unless the item is damaged, defective, or incorrect. Please double-check the size chart before placing your order.

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6. What is your policy on digital downloads?

Due to the nature of digital products, all sales of digital downloads are final and non-refundable. If you have trouble accessing your download, please contact us for assistance.

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7. What should I do if I ordered the wrong size?

Unfortunately, we cannot offer exchanges for incorrect sizes since each item is printed on demand. Please refer to the size chart on the product page before ordering. If you’re unsure, feel free to reach out with any questions before making a purchase.

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8. Do you ship internationally?

At this time, we only ship within the United States. We hope to expand our shipping options in the future!

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9. What if my package is lost in transit?

If your package is lost in transit, please contact the shipping carrier first to check the status. If they cannot locate it, reach out to us at support@marchingvlogs.com, and we will assist you in finding a resolution.

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10. How do I contact customer support?

If you have any questions or issues, you can reach out to us at support@marchingvlogs.com, and we will get back to you as soon as possible.

 

11. I’m interested in working with Marching Vlogs for media services, but I don’t see them in the store. How can I get started?

Media services require a custom-tailored approach to meet the unique needs of businesses, brands, and individuals. Because of this, we offer a free discovery call to better understand your brand’s goals, challenges, and current positioning. During this call, we will discuss how Marching Vlogs can provide a media solution that aligns with your vision.

To schedule a discovery call, please contact us at services@marchingvlogs.com, and we’ll be happy to connect with you.